Frequently Asked Questions

All our current competitions are displayed on our Competitions page. You can enter a competition by clicking on the [“Enter Now”] button beside the competition you want to enter.

Choose an answer to the question. Select the number of entries you want. All entries made in a single transaction will be classed as having the same answer to the question, and only correct answers will be entered into the draw.

You can find all your entries in your Basket. Click [“proceed to checkout”] to process the order. Existing customers will be asked to log into their account. If you’re a new customer, you will need to enter your details. Tick the box which says you accept our Terms and Conditions.
After completing your purchase, you will be sent an email confirming your order details and ticket number(s). If you have
answered the question correctly, you will be entered into the prize draw – good luck! If you have not answered correctly,
you will not be entered into the draw.

If you haven’t received an email from us confirming your entry and whether you got the question right or wrong, please
check your spam folder. If it’s not there, please email us at [email protected]

If you are a winner, we will contact you by phone within 7 days of the competition’s closing date. If any of your contact details have changed before the closing date, you must let us know as we will try to contact you with the information you have given us.

Up-to-date contact information is very important! If we can’t contact you within 14 days of the competition’s closing date, we will need to choose another winner and you won’t be able to claim the prize.

You can check and manage your details through your Account. 

The competition’s closing date and Live Draw times can be found on our website. Don’t forget to tune into our Live Draws over on {Facebook/Instagram/Youtube} [LINK] to find out if you’ve won!

You must be 18 years or older to enter, as well as a resident of England, Wales  Scotland or Northern Ireland.

We can’t accept entries from outside the U.K. as other countries’ laws for running competitions vary, and ours have been organised to comply with national laws. Also, you can’t enter this competition if you are a relative of any of our suppliers – we’re serious about making sure all our competitions are fair and unbiased.

At The Lucky Club, we have a real passion for luxury goods. So our prizes include high luxury products. You can browse our current competitions here, and each competition has a full description and pictures.

We usually have our prizes in stock, but in the rare case that we’re not able to get hold of something we will offer you one of an equal or greater value.

We work within a heavily regulated industry and we take our business very seriously. Your trust is very important to us!

We regularly update our social media with our winners’ stories. We also have a Winners page [LINK] where you can see all our past winners and the amazing prizes they have won.

Please only buy tickets through our website https://www.theluckyclub.uk/, and follow our official social media accounts. You can find us on Facebook and Instagram.

Everyone who selects the correct answer to the question is entered into a draw. The winner will then be chosen at random from all the correct entries during a live draw using a random number generator.

If you’ve won, please make sure that you have given us the correct information to get in touch with you or another winner will be chosen! We will contact you within 7 days of the competition’s closing date.

With your permission, we’d also love to share your excitement on our website and social media pages.

If you are the winner, the prize will be yours. That means you can do whatever you want with it, including selling it or gifting it to a very lucky friend!

Every time you enter a competition, we send an email with your order details and ticket number(s). You can also find your tickets in the My Account section on our website.